Terms and Conditions

In order to buy products on Padnas Ltd website or use our web site, you must do so according to these terms and conditions. By registering on the website or purchasing through it you are agreeing to be bound by them.

Padnas Ltd reserves the right to change these Terms and Conditions by updating this page.

1. Sales and Delivery

1.1 Delivery – We have three shipping options; Royal mail 2nd class, Royal Mail 1st class and Royal Mail Tracked 48. Prices range from £3-£5 per package/Litre, which is dependent on what you order. All orders are delivered by Royal Mail unless another courier is stated. All orders must be made by 11.59pm each Monday, for production to start the following day and dispatched on Wednesday. As each order is made fresh, should you require a specific date, you must state in the notes section. Please allow up to 3 working days for delivery unless otherwise stated. Once dispatched, we are not responsible for the goods as shipping is run by Royal Mail. Should the goods arrive damaged or later than the specific 3 working days, please let us know with images and/or videos of the damaged product and send to info@Padnas.co.uk. You are then entitled to a partial refund(if still usable), full refund (if unusable) or a new order, free of charge.

We hold the right to use a different courier than Royal Mail and provide a tracking number. We hold the right to charge you more than the Track 48 price of £5, should you request a last minute delivery that does not fit within the usual time frame.

Padnas Ltd holds the right to not accept any last minute orders if the quality of the product is compromised. Once dispatched, Padnas Ltd have no influence on the delivery time taken by the courier of choice. Should the product arrive later than the expected delivery date, please let Padnas Ltd know immediately on info@Padnas.co.uk .

Should you wish to collect, please state the date in the notes section

1.2 Availability – If we have a limited availability product it may sell out in between you placing the order and dispatch. In that situation, you are entitled to be refunded in full for your order, or we may offer a more expensive substitute for the product at no additional cost to you. If a substitution is required, you will be contacted first and given opportunities to choose the replacement or get a refund.

1.3 Customer satisfaction – If you are dissatisfied with our performance in any way, please email info@Padnas.co.uk.

At Padnas, we aim to deal with all enquiries fairly, confidentially and quickly. We will always do our utmost to acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: info@Padnas.co.uk.

1.4. Legal entity – Padnas is responsible for arranging the shipping and all customer services queries and will be your first point of contact for any questions you might have about your order.

1.5 Limited Availability Items with Restricted Order Sizes – where we have exclusives or special releases, we may restrict the number of items that any individual can purchase in order to ensure that the product can be tried by as many people as possible. Where this is the case, the permitted order quantity will be displayed clearly on the item page at the time of buying.

We may not be able to restrict the volume of items which you can place into your basket and process through to checkout, however, we reserve the right to analyse the purchases after special releases, and if you exceed the stated allowance we will refund you the difference but only ship the permitted quantities of items.

2. Prices and payment

2.1 All prices are quoted in pounds sterling and may be per bottle or per package, as marked. All delivery charges are additional.

2.2 We accept payment by all major credit cards and Paypal.

2.3 Description and price of the goods – we make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website when you placed your order, we will therefore charge you this amount. You will pay a delivery charge for the goods as indicated on our website at the checkout page. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before shipping your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered, we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

2.4 Errors in processing payment – If the payment is processed, but there is an error which results in Padnas not receiving payment from the customer, Padnas reserves the right to reprocess the payment at a later date. If this is not successful the customer will also be asked to pay on the site with an alternative payment method, and given a reasonable period of time to complete the payment – usually 14 days.

2.5 Subscription

Two pricing plan:
- Petit Piton -£22
- You will receive a carton and 500ml bottle for your first month
- 500ml bottles of OG and Trophy delivered monthly thereafter, including;
- Fun surprises
- Delivery is included
- Gros Piton -£36
- You will receive our large bottles monthly
- Both of our flavours delivered to your door
- Surprise gifts
- Delivery Included
Cartons
- When you receive your first carton, we will send you an email with a personal code which entitles you to 10% off our 500ml bottles for 6 months for all those who buy a carton.
- This code is for you only. Should you share your code with another customer, we reserve the right to cancel your code.
- Your code will only be entitles for 6 months, after which it will expire.
- Should there be an issue with your code, it is your responsibility to contact Padnas via email within the 6 month period.
- There is a 10 usage cap for the 6 month period.

3. Age restriction

3.1 We won’t sell products to anyone who isn’t 18 years old or over. By placing an order you confirm that you are at least 18 years old. Should you be dishonest about your age when verifying upon entering the site, Padnas Ltd hold no resp. The responsibility for declaring your true age is on the onus of the customer.

3.2 If you are buying any Padnas alcoholic product as a gift – the recipient must also be over 18 years old.

3.3 If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the products is unable to produce appropriate ID, unfortunately, our couriers will be unable to leave the products.

3.5 Once the products have been delivered, according to your original delivery instructions, it becomes your responsibility.

3.6 Padnas Ltd drinks are made fresh to order and are perishable. Padnas Ltd advise all drinks to be refrigerated and consumed within 7 days of delivery and 3 days or opening. Should you choose to not adhere to these recommendations, Padnas Ltd no longer holds responsibility for the quality of the drinks. Glass bottles should not be frozen under any circumstances. Should you freeze your glass bottle, Padnas Ltd holds no responsibility for any harm or damage caused.

4. Security

4.1 We use a secure payment server with state-of-the-art encryption and secure socket layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.

4.2 It is your responsibility to protect your password from being disclosed to any third party.

5. Cancellations

5.1 You may cancel your order for any reason whatsoever at any time up to the date we make the products and you will receive a full refund. If you cancel your order after production (Tuesday), you may only be eligible for a 50% refund.

5.2 In order to cancel your order you must email info@Padnas.co.uk as soon as possible and prior to production starting. You may also call to cancel your order on 07951 608 667 or 07717 378 221 between the hours of 9am - 6pm.

5.3 Where cancellation notice is received before dispatch, we shall reimburse the price of the products within 30 days from the date you notify us of the cancellation.

6. Returns

6.1 Shipping perishable and fragile items include some inherent risk or breakage in transit, so please be patient if you are unlucky and our delivery team is unsuccessful in shipping your box safely. Accepting damaged parcels is recommended, in order to provide photographic proof. Once proof has been received; replacement or refund procedure will begin within 48 hours.

6.2 You must notify us of all products which are damaged, broken or late or for any of the reasons stated in this clause within 3 working days from delivery of the products. You must email info@Padnas.co.uk.

6.3 Before accepting a full return for the reasons listed above, we will try to rectify the problem with your order by issuing replacement items or alternative constituent parts. Or we may enact a partial refund for the specific items or parts which are at fault. In the situation of spoiled goods, we will need to arrange the return of the goods in order for them to confirm the problem and we will need them to verify that the goods are spoiled before we’re able to issue a full refund.

6.4 You will be entitled to a full refund of the items and the original postage. Where we make arrangements to collect the goods, you must make them available to our courier in order to complete the return so we can then issue the refund.

6.5 Refunds will be made to the card used for purchase within 30 days of the returned items reaching the return location or partial refund being agreed.

6.6 Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen’s Advice Bureau.

6.7 Customers must note that while we use mail safe packaging to minimise breakages, items may be subject to some distress in transit. As such, we cannot guarantee the condition of products and packages on arrival sufficiently that they will be in condition that will always satisfy the recipients. Some scratches on labels and minor denting to packaging is to be expected and we will not be able to accept refunds for purely cosmetic reasons unless labels are entirely unreadable and therefore the contents and product details are unclear.

6.8 Please contact us if you have a specific requirement regarding the cosmetic appearance of the product or contents in your order. We will try to take extra precautions for you, or check the cosmetic condition of the items before shipping out but this does not constitute any guarantee from us.

6.9 Any returns for reasons not covered by 6.2 will be refunded less any postage costs we have incurred should a new order not be issued.

7. Intellectual Property Rights

7.1 You agree and acknowledge that we own or are licensed to use all copyright, database rights, trademarks and other intellectual property rights in and to all parts of this website, and to the business of Padnas Ltd, the structure, design and layout of the web site, the styles of the products.

7.2 You are entitled to use our website in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our website, product or packages or any part of it in any other manner.

7.3 Padnas reserves the right to request that any persons, individual and corporate, providing hypertext or other links to the Padnas.com web site, other than to our home page, from their own web site or from a third party’s website, to remove the links immediately if Padnas at its sole discretion deems them to be unacceptable.

8. Warranties

8.1 We warrant that the products will be of satisfactory quality and fit for their general purpose.

As taste is subjective, we cannot guarantee that all products will be to everyone’s personal taste.

9. Limitation of liability

9.1 Nothing in these Terms and Conditions shall exclude Padnas liability for personal injury or death caused by its negligence.

9.2 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

loss or damage was not foreseeable to both parties when the contract was formed;

loss or damage was not caused by any breach on the part of the supplier;

iii. loss or damage relates to business and/or non-consumers.

9.3 We will not be liable for loss or damage caused by the customer handling the products. In particular, we will not be liable for spillages or breakages. Nor will we be liable for any damages caused by improper storage or consumption of the product. Padnas Ltd products are for consumption by age appropriate adults within the period of time stated in these terms and conditions.

9.4 Customers should also be aware of the following inherent risks and warnings:

Alcohol should always be consumed in moderation and there may be health consequences for its consumption. Please consider visiting websites like drinkaware.co.uk or the .gov.uk website for advice concerning alcohol consumption.

10. Data Protection

10.1 By providing your details to Padnas on our website, you consent to Padnas maintaining, recording, holding and using the information you give Padnas at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the prevailing Data Protection Laws for England and Wales. Please see the privacy policy for more details via the link at the bottom of the page.

10.2 Padnas.co.uk Privacy Promise – we take your privacy very seriously and will not pass your details to any third party without your permission. From time to time, Padnas may send information about discounts, free stuff and personalised offers on certain products, unless you have unsubscribed from our mailing lists.

10.3 If you opt-out from our marketing messages, you will only be contacted by www.Padnas.co.uk in relation to any purchases made on our site (e.g. order confirmation emails) or if our terms and conditions change significantly, but we promise to do so no more than three times per year.

10.4 If you have any questions regarding our privacy policy, please see the link at the bottom of all pages to our Privacy Policy or email us at info@Padnas.co.uk

11. General

11.1 We shall not be liable for any delay in delivering your products if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

11.2 If a delivery is received in a damaged state, Padnas accepts no responsibility for any injury or harm that this may cause to you.

11.3 Padnas may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.

11.4 No contract exists between you and us until we notify you that we have accepted your order and made arrangements to ship the goods. We are not obliged to accept your order.

11.5 Jurisdiction – the relevant courts of England and Wales will have exclusive jurisdiction to rule on any disputes or matters of contention regarding these terms and conditions. Here are our details should you want to contact us:

Padnas Limited (www.Padnas.co.uk)

info@Padnas.co.uk

Privacy Policy

Padnas Ltd collects some Personal Data from its Users.

Users may be subject to different protection standards and broader standards may therefore apply to some. In order to learn more about the protection criteria, Users can refer to the applicability section.

This document can be printed for reference by using the print command in the settings of any browser.

Owner and Data Controller

Padnas Ltd

73 Arran Road SE6 2LS

Owner contact email: info@padnas.co.uk

Your privacy is very important to Padnas Ltd Limited (‘Us’). We understand you want to remain in control of your personal information and we take our responsibilities seriously and comply with all the Data Protection Regulations for England and Wales (including the new regulations known as GDPR for 2018). We can assure you that we only request and retain information that we need to make your buying experience seamless and to get your purchases to you swiftly. We keep your information confidential and do not sell or rent our customers’ personal information to third parties.

Please review this Privacy Policy, which sets out our policies regarding the collection, utilization and protection of the personal information of those using www.padnas.co.uk(‘the Site’) and any of its associated domains. When using our website, you are consenting to the practices set forth in this Privacy Policy.

Please note that when browsing our site, the provision of any personal information is not required unless and until you choose to make an account with us, make a purchase, or sign up for one of our email newsletters or other services as described below.

Persons below the legal drinking age in the country (18 years in the UK) are not eligible to use the Site and we ask that such persons do not submit any personal information to us. Any accounts which are created and not verified within one month as belonging to a person who is over 18 during their first purchase transaction, will be deleted from our database to ensure we are not inadvertently holding any personal information belonging to minors.

Personal information (information that is attributable to a specific individual) that we hold on all account holders and customers who have bought from us previously includes:

Name

Billing Address

Delivery Address(es)

Telephone number (if provided)

Email address

Date of Birth

Buying history (and buying preferences if provided)

Customer credit card numbers are never stored by us. We use a third party processor, Wix Paymets or Paypal Payments who are subject to stringent security policies, to process all payments on the website. Saved credit card information is stored with them, rather than in our own electronic records. We ask customers never to provide us with their credit card number via email or phone but to purchase securely through the website.

Making a Purchase

All payments made on the website require us to take additional details from you including a delivery name and address, credit card details and a corresponding billing address. In order to process the payment for your product(s) and delivery, we share your name, address and card details with our card processing partner Wix Payments or Paypal payments.

If you choose to save your card details to make checkout easier in the future, these will be stored securely with our partner.

Arranging Delivery

If you purchase product(s), the delivery name and address and sometimes your contact number will be provided to a third party courier company for the sole purpose of delivering the specific purchased product(s).

Your address may also be visible on the shipping labels to employees of the producer from which you have ordered the products of we are powering their online shop.

We have contracted assurances that our partners (producers and couriers) agree to not use this information for any other purpose, either in connection with such shipment(s) or separately from such shipment(s). The partners also agree not to separately contact you at any time for any reason other than your order. We may use other reputable courier businesses to get your delivery to you in the fastest and most efficient way and you consent to your Delivery Name, Address and Phone Number being shared with our chosen courier party.

Sending Info over Email

We ask customers to maintain their personal information in their account online, however, should the need arise to send us information over email so that we can amend an order or verify your age manually, you consent to us also storing this information in our email servers. Please do not send us personal information over email except where required or requested.

Automatic Logging of Session Data

Generic information about your computer’s connection to the Internet, called “session data”, will automatically be logged. This information is anonymous and can not be used to track your personal information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. An IP address is a number that enables computers attached to the Internet, such as our web servers, to know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us administer our website, track correlative information and to collate statistics in relation to visitor traffic. We may use your IP address to help us diagnose problems with our server. Rest assured that this information can not be linked to you personally.

A cookie is a small file of information that is automatically stored by your browser on your computer’s hard drive when you enter our website. Cookies can only identify your computer and not the individual user, by storing some basic information which will enable us to identify if you have previously visited our website. Cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses, or harvest your personal information. The use of cookies is very common and Padnas UK Ltd’s use of cookies is similar to that of other reputable online companies.

Any personal information that you provide us with such as your name and address etc. is neither gathered nor stored in the cookies placed by the Padnas UK Ltd web site and, as a result, your information will not be passed on to any third parties without your consent.

Most web browsers automatically accept cookies but it is possible to change the options on your web browser or use certain software programs, which will enable you to control how and whether cookies will be accepted by your browser. You can disable cookies or set your browser to alert you when cookies are being sent. Padnas UK Ltd supports your right to block any unwanted Internet activity, especially that of unscrupulous websites, but please note that if you choose to block Padnas UK Ltd cookies, this may disable certain features on our site and may make it impossible to purchase or use certain services available on the site. It is possible however to block cookie activity from certain websites while permitting cookies from sites you trust, like Padnas UK Ltd.

Opting Out of Communications

We need to contact you during the ordering and delivery process in order to make sure you get the confirmation of your purchase and the delivery information you need. We need your email address to do this, but if you have provided us with a mobile number then we or our courier partner may also use this to notify you about the delivery schedule or to troubleshoot a delivery if there’s a complication.

As a Padnas UK Ltd. customer, you may opt-in at any time to occasionally receive updates from us about new producers, special offers, new Padnas UK Ltd. services, and other items that may be of interest to you via email, text messages, phone or post. Where previous indication of consent has been provided, it is possible for you to opt-out at any time, in order to no longer receive these types of messages either through an opt-out feature in the message or through your account settings. Your account settings are accessible in the My Account section of the website, a link to which is available from any www.padnas.co.uk web page.

Requesting, Updating or Deleting your Information

You can view the majority of information that we hold on your in the Your Account section of the website once you have logged in. Your personal details there can be updated at any time, except for the sales information such as prior delivery addresses and order histories.

Should you need to update your information in another way or request that it be removed from our records you can send a request to us at the email address info@padnas.co.uk. Please reference ‘Personal Information Update/ Deletion’ in your subject line. Padnas UK Ltd. will attempt to respond to all reasonable requests within five business days of receipt.

Our Security Precautions

Our web site has security features in place to protect against loss, misuse and alteration of the information under our control. All personal information you provide to Padnas UK Ltd. is transmitted using 128 bit Secure Server Software SSL (Secure Socket Layer) encryption. SSL is a proven coding system that allows your browser to automatically encrypt, or scramble, all of your personal data before you send it to us. It will not, therefore, be possible for your payment method data, name and address to be read as the information travels over the Internet. We also ask as part of our Terms and Conditions that you maintain the security of your account by not sharing your password with any third parties and ensuring it is secret and suitably complex.

Disclosure of Information

We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent, unless required to by law

Third Party Vendors and their Privacy Policies

Padnas UK Ltd may contain links to other web sites for which we are not responsible. By clicking on any such links, you are entering another web site which will contain content and practices for which Padnas UK Ltd. has no responsibility. We therefore encourage you to read the privacy statements of all such sites independently as their policies may be materially different from this Privacy Policy. Please note that it is your responsibility to maintain the secrecy of your passwords and your Padnas UK Ltd. membership account information. Please be vigilant with this information, especially whenever you are online.

Transfer of Your Personal Information and Financial Information Outside of the EEA

Transfer of Your Personal Information and Financial Information Outside of the EEA Please note that from time to time, Padnas UK Ltd. may transfer your personal and/or financial information to other companies in order to perform or improve our services or to help our security, credit risk, age verification or fraud protection activities. As mentioned, elsewhere in this privacy policy we may also send personal information to our logistical and payment partners. By submitting to us your details, you are providing consent to the transfer of your information for the purposes set out in this paragraph. Any transfer of information will take place in accordance with this Privacy Policy and as permitted by law.

Transfer of Personal Information in Event of Sale of Padnas UK Ltd. or its Assets

In the event that Padnas UK Ltd. is sold, or transferred some of its assets to another party, our customer information will most likely also be transferred in connection with such acquisition. If your personal information is transferred, use of such information would remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of Padnas UK Ltd.

Disclosure in Compliance with Laws

You should be aware that in addition to the circumstances described above, Padnas UK Ltd. may disclose your financial or personal information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Padnas UK Ltd or its affiliated companies or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

View details on our analytics here – Cookie Policy

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Types of Data collected

Among the types of Personal Data that Padnas Ltd collects, by itself or through third parties, there are: first name; last name; phone number; email address; billing address; shipping address; payment info; /Postal code; physical address.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using Padnas Ltd.

Unless specified otherwise, all Data requested by Padnas Ltd is mandatory and failure to provide this Data may make it impossible for Padnas Ltd to provide its services. In cases where Padnas Ltd specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact Padnas Ltd.

Any use of Cookies – or of other tracking tools – by Padnas Ltd or by Padnas Ltds of third-party services used by Padnas Ltd serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through Padnas Ltd and confirm that they have the third party's consent to provide the Data to Padnas Ltd.

Mode and place of processing the Data

Methods of processing

Padnas Ltd takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to Padnas Ltd, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of Padnas Ltd (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by Padnas Ltd. The updated list of these parties may be requested from Padnas Ltd at any time.

Legal basis of processing

Padnas Ltd may process Personal Data relating to Users if one of the following applies:

Users have given their consent for one or more specific purposes. Note: Under some legislations Padnas Ltd may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;

provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;

processing is necessary for compliance with a legal obligation to which Padnas Ltd is subject;

processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in Padnas Ltd;

processing is necessary for the purposes of the legitimate interests pursued by Padnas Ltd or by a third party.

In any case, Padnas Ltd will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at Padnas Ltd's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

If broader protection standards are applicable, Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by Padnas Ltd to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with Padnas Ltd using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

Personal Data collected for purposes related to the performance of a contract between Padnas Ltd and the User shall be retained until such contract has been fully performed.

Personal Data collected for the purposes of Padnas Ltd’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by Padnas Ltd within the relevant sections of this document or by contacting Padnas Ltd.

Padnas Ltd may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Padnas Ltd may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow Padnas Ltd to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Platform services and hosting, Infrastructure monitoring, Registration and authentication and Contacting the User.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Contacting the User

Mailing list or newsletter (Padnas Ltd)

By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Padnas Ltd. Your email address might also be added to this list as a result of signing up to Padnas Ltd or after making a purchase.

Personal Data processed: email address; first name; last name; phone number; physical address; ZIP/Postal code.

Infrastructure monitoring

This type of service allows Padnas Ltd to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved.

Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of Padnas Ltd.

Sentry (Functional Software, Inc. )

Sentry is a monitoring service provided by Functional Software, Inc. .

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

Platform services and hosting

These services have the purpose of hosting and running key components of Padnas Ltd, therefore allowing the provision of Padnas Ltd from within a unified platform. Such platforms provide a wide range of tools to Padnas Ltd – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.

Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

Wix (Wix.com, Ltd.)

Wix is a platform provided by Wix.com, Ltd. that allows Padnas Ltd to build, run and host Padnas Ltd.

Wix is highly customizable and can host websites from simple blogs to complex e-commerce platforms.

Personal Data processed: billing address; email address; first name; last name; payment info; phone number; shipping address.

Place of processing: Israel – Privacy Policy.

Registration and authentication

By registering or authenticating, Users allow Padnas Ltd to identify them and give them access to dedicated services.

Depending on what is described below, third parties may provide registration and authentication services. In this case, Padnas Ltd will be able to access some Data, stored by these third-party services, for registration or identification purposes.

Some of the services listed below may also collect Personal Data for targeting and profiling purposes; to find out more, please refer to the description of each service.

Facebook Authentication

Facebook Authentication is a registration and authentication service provided by Facebook, Inc. or by Facebook Ireland Ltd, depending on the location Padnas Ltd is accessed from, and is connected to the Facebook social network.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.

Padnas Ltd collects some Personal Data from its Users.

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Owner and Data Controller

Padnas Ltd

73 Arran Road SE6 2LS

Owner contact email: info@padnas.co.uk

Types of Data collected

Among the types of Personal Data that Padnas Ltd collects, by itself or through third parties, there are: first name; last name; date of birth; phone number; country; county; email address; city; Tracker; Usage Data; Data communicated while using the service.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using Padnas Ltd.

Users who are uncertain about which Personal Data is mandatory are welcome to contact Padnas Ltd.

Users are responsible for any third-party Personal Data obtained, published or shared through Padnas Ltd and confirm that they have the third party's consent to provide the Data to Padnas Ltd.

Mode and place of processing the Data

Methods of processing

Padnas Ltd takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

Legal basis of processing

Padnas Ltd may process Personal Data relating to Users if one of the following applies:

provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;

processing is necessary for compliance with a legal obligation to which Padnas Ltd is subject;

processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in Padnas Ltd;

processing is necessary for the purposes of the legitimate interests pursued by Padnas Ltd or by a third party.

Place

The Data is processed at Padnas Ltd's operating offices and in any other places where the parties involved in the processing are located.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by Padnas Ltd to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with Padnas Ltd using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

Personal Data collected for purposes related to the performance of a contract between Padnas Ltd and the User shall be retained until such contract has been fully performed.

The purposes of processing

The Data concerning the User is collected to allow Padnas Ltd to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Contacting the User, Backup saving and management, Access to third-party accounts and Interaction with live chat platforms.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Access to third-party accounts

This type of service allows Padnas Ltd to access Data from your account on a third-party service and perform actions with it.

These services are not activated automatically, but require explicit authorization by the User.

Backup saving and management

This type of service allows Padnas Ltd to save and manage backups of Padnas Ltd on external servers managed by the service provider itself. The backups may include the source code and content as well as the data that the User provides to Padnas Ltd.

Backup on Google Drive (Google Ireland Limited)

Google Drive is a service to save and manage backups provided by Google Ireland Limited.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: Ireland – Privacy Policy.

Contacting the User

Contact form (Padnas Ltd)

By filling in the contact form with their Data, the User authorizes Padnas Ltd to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data processed: city; country; county; date of birth; email address; first name; last name; phone number.

Interaction with live chat platforms

This type of service allows Users to interact with third-party live chat platforms directly from the pages of Padnas Ltd, in order to contact and be contacted by Padnas Ltd‘s support service.

If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

Facebook Messenger Customer Chat (Facebook Ireland Ltd)

The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook Ireland Ltd

Personal Data processed: Data communicated while using the service; Tracker; Usage Data.

Place of processing: Ireland – Privacy Policy.

The rights of Users

Users may exercise certain rights regarding their Data processed by Padnas Ltd.

Users entitled to broader protection standards may exercise any of the rights described below. In all other cases, Users may inquire with Padnas Ltd to find out which rights apply to them.

In particular, Users have the right to do the following:

Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

Access their Data. Users have the right to learn if Data is being processed by Padnas Ltd, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, Padnas Ltd will not process their Data for any purpose other than storing it.

Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from Padnas Ltd.

Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.

Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in Padnas Ltd or for the purposes of the legitimate interests pursued by Padnas Ltd, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether Padnas Ltd is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to Padnas Ltd through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by Padnas Ltd as early as possible and always within one month.

Applicability of broader protection standards

While most provisions of this document concern all Users, some provisions expressly only apply if the processing of Personal Data is subject to broader protection standards.

Such broader protection standards apply when the processing:

is performed by an Owner based within the EU;

concerns the Personal Data of Users who are in the EU and is related to the offering of paid or unpaid goods or services, to such Users;

concerns the Personal Data of Users who are in the EU and allows Padnas Ltd to monitor such Users’ behavior taking place in the EU.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by Padnas Ltd in Court or in the stages leading to possible legal action arising from improper use of Padnas Ltd or the related Services.

The User declares to be aware that Padnas Ltd may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, Padnas Ltd may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, Padnas Ltd and any third-party services may collect files that record interaction with Padnas Ltd (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from Padnas Ltd at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

Padnas Ltd does not support “Do Not Track” requests.

To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

Padnas Ltd reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within Padnas Ltd and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to Padnas Ltd. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, Padnas Ltd shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through Padnas Ltd (or third-party services employed in Padnas Ltd), which can include: the IP addresses or domain names of the computers utilized by the Users who use Padnas Ltd, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using Padnas Ltd who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of Padnas Ltd. The Data Controller, unless otherwise specified, is Padnas Ltd of Padnas Ltd.

Padnas Ltd

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by Padnas Ltd as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to Padnas Ltd, if not stated otherwise within this document.

This policy is effective as of May 2020. Any material changes in the way Padnas UK Ltd. uses personal information will be described in future versions of this Privacy Statement.

Who we are:

Padnas UK Ltd. (www.padnas.co.uk)

Email: info@padnas.co.uk

Latest update: June 06, 2021